Setup guide

How to Set Up Mom IPTV

You need three things: the device you will watch on, a player app, and the login we send you after your order. Once you have those, setting up takes a few minutes — most of it is the app downloading.

Choose your device

The steps are the same on every device, but the app store and the settings are not. Pick yours for the exact instructions.

Amazon Fire TV / Firestick

Everything is in the Amazon Appstore — no sideloading.

Open the guide

Samsung & LG Smart TV

Two TVs need one setting changed before any app installs.

Open the guide

Android TV & Android Box

TV boxes, phones and tablets, including the decoder fix.

Open the guide

Other devices

  • iPhone & iPad — IPTV Smarters Pro or GSE Smart IPTV from the App Store.
  • Windows PC & Mac — VLC to check the playlist, Kodi for a full guide.
  • MAG & Enigma2 boxes — These expect an M3U playlist rather than a login.

The player comparison has the full list of apps, what each one costs and which devices they run on.

M3U link or Xtream Codes: which login do I use?

Both give you the same channels and the same library. They are just two ways of telling the app where to look.

M3U link compared with Xtream Codes
Login typeWhat you getWhat you typeWho accepts it
Xtream CodesThree separate fields: server, username and passwordThree boxes in the appAlmost every modern player — TiviMate, IPTV Smarters Pro, OTT Navigate, GSE Smart IPTV, Perfect Player
M3U linkOne long address that holds the whole listOne box, pasted in fullVLC, Kodi with the PVR client, SS IPTV, Smart IPTV and the MAG and Enigma2 boxes

Use whatever we send you. If your login is Xtream Codes, choose Xtream Codes in the app — three fields are much easier to correct when something is wrong than one long address. If you get an M3U link, paste it into the M3U field and do not try to split it into a server and a password yourself.

Step by step: your first sign-in

The same five steps in every player app. The menu names differ a little, the order does not.

  1. 1

    Open the player app

    Install the app first if you have not — theplayer comparison lists which one to use on your device.

    [screenshot: the player app's "Add subscription" screen]
    Alt: The player's Add subscription screen with the Xtream Codes option selected.
  2. 2

    Choose the login type

    Look for Add subscription, Login or a+ button, then pick Xtream Codes orM3U — whichever we sent you.

  3. 3

    Enter your details

    For Xtream Codes: the server address, the username and the password. Copy them rather than typing them, and do not add http:// yourself. For an M3U link: paste the whole address into the playlist field.

    [screenshot: the server, username and password fields]
    Alt: The player's login form with the server, username and password fields filled in.
  4. 4

    Wait for the channels and the guide

    The first load takes longer than the ones after it, because the app is building the guide on your device. Give it up to a minute before you decide it did not work.

    [screenshot: the guide after the first load]
    Alt: The guide loaded in the player, with the channel list and a programme on the right.
  5. 5

    Set the time zone

    Set it to your own local zone — America/New_York,America/Chicago, America/Denver orAmerica/Los_Angeles depending on where you are. A wrong time zone is the most common reason the guide loads but the programmes are in the wrong order.

When it does not work: problem, cause, fix

These six cover almost every message we get.

Setup problems and how to fix them
ProblemCauseFix
"Invalid credentials" or "Authentication failed"A typo in the username, or a password with a capital letter mistypedDelete the subscription and enter it again. Copy the details rather than typing them.
"Unable to connect to server"A typo in the server address, or the address needs a port numberCompare it with the message we sent you and ask us for the exact server string.
The app opens but the guide is emptyThe time zone does not match, or the guide is still loadingSet the time zone to your own local zone, close the app and open it again.
No channels appear at allThe subscription was added with the wrong login typeDelete it and add it again with the type we sent: Xtream Codes or M3U.
Playback stops after a minuteThe connection droppedSwitch to a wired connection if you can, and check the speed your connection holds.
"Too many connections"Every screen in your plan is already in useSign out on the device you are not watching on, then try again.

If the fix is not in the table, thetroubleshooting page goes through the checks in order, and the activation page explains what happens between the payment and your first channel.

Stuck on a step?

Send us the device, the app you installed and the exact message you get. That is usually enough to fix it in one reply.

Ask us on WhatsAppCompare player apps
Buy Now