Support
Contact Us
Support is a person reading a message, not a ticket robot. We are availablearound the clock, and most messages are answered quickly.
How to reach us
The WhatsApp number is being confirmed and will appear here shortly. In the meantime the Buy Now button in the chat takes you straight to us.
Write to [email protected].
Before you write
Check the FAQ and thetroubleshooting page first — most messages are about problems that have a known fix.
What to send us
Four things, and we can usually fix it in one reply:
- The device — make and model
- The player app and its version
- The channel that fails, and what you see
- The time it started
Never send us
- Card details — we never ask for them
- Your password — not even to check an account
- A screenshot of your payment
The first button asks for help. The second starts an order.
Which page is your question about?
These answer most of it in more detail than we can in a message.