Activation
Activation is the gap between paying and watching. How long it takes depends on the login type your player uses — and there are only two of them.
You activate it yourself. We send you the details and you type them into the player — three boxes for Xtream Codes, one link for M3U. There is nothing for us to activate on our side, which is why it works on any device that has a player.
The setup guide has the exact steps, and theplayer comparison says which app to use on your device.
We activate it for you. These apps identify your television by a device key or MAC address instead of a username and password. You send us that key, we link your subscription to it, and the guide fills in on the television.
The smart TV guide shows where to find the key on a Samsung and an LG.
How long it usually takes:usually within minutes of the payment clearing, but the exact time depends on the payment method and the plan — we will tell you in the chat.
The payment is confirmed by the provider. Nothing else happens until it is.
Your server address, username and password — or your playlist link — arrives by message, to the email address or the phone number you gave at checkout.
You open a player app and enter the details. The guide builds on your device, which takes a minute the first time.
If the guide does not fill in, send us a message with your device and the app you used. That is what the chat is for.
This is the part people get stuck on, so here it is in plain steps.
On a Samsung, Home → Apps. On an LG, Home → Apps. Search for the app, install it, and open it.
The app shows a device key, a MAC address or both. It is a short string of letters and numbers. Write it down, or take a photo of the screen — you will need it.
One message, on WhatsApp. We link your subscription to that key, and the app picks it up.
Close it completely and open it again. The playlist is fetched on the first run, which can take a minute.
Smart IPTV and IBO Player can ask for their own one-off payment or activation on top of your subscription. That fee belongs to the app maker, not to us, and it is not part of what you pay us. If the app asks you to pay something, check the app's own site for what it costs — we cannot quote a price for someone else's product.
| Problem | Cause | Fix |
|---|---|---|
| "Key not found" or "device not found" | The subscription is linked to a different key, or the key was changed | Send us the key again with your order reference. We link it again — it takes a moment. |
| The playlist does not appear | The app has not fetched it yet, or the fetch was interrupted | Close the app completely and open it again. Give it a minute before you conclude anything. |
| "Activation expired" inside the app | The app's own activation ran out, not your subscription | That one is the app maker's fee, not ours — check the app's own site for how to renew it. Your subscription is a separate thing. |
The troubleshooting page covers the problems that happen after the activation, and thesetup guide covers the sign-in.
Pick a plan, tap Buy Now, and we will send you the login in the chat — along with the refund terms, before you pay.