Refund Policy

The window

Every subscription bought through momiptv.store carries [OWNER: number of days] days of money-back coverage from the moment your login details are sent. The exact window is also confirmed in the chat before you pay.

How to ask

1. Message us on WhatsApp with your order reference, or the email address you used.
2. Say which plan you bought and when.
3. Tell us what went wrong, in a sentence or two.
4. We confirm the refund and the payment processor returns the money. Depending on your bank, that can take a few working days to appear on your statement.

What is covered

• The service does not work on your device and support cannot fix it.
• You were charged twice for the same order.
• You were charged for a plan you did not order, or the wrong length was applied.
• Your account was suspended for a reason you did not cause.

What is not covered

• Requests made after the window has passed.
• Accounts that were shared, or credentials given to somebody else.
• Going over the screen limit of your plan.
• Devices the service is not built to support, where our own guide says so.

Cancelling

A subscription runs for the period you paid for and does not renew on its own. To stop using it, simply do not order again — and if it is still inside the refund window, ask for the refund.

Payment delays

A refund is sent as soon as we have confirmed it, but the time it takes to appear on your statement is decided by your bank and by the payment processor, not by us.